Customer service specialist

Level

Advanced · like A-levels

Length

1.3 yr

typical

Sector

Sales, marketing and procurement

Pay

Paid

you earn while training

In a nutshell

Dealing with customer queries, purchases and complaints.

Handle complex, escalated, or sensitive customer complaints to resolution

Analyse customer service data to identify trends, root causes, and improvements

Act as a referral point for colleagues dealing with difficult customer situations

Produce customer experience reports and present recommendations to management

Develop or update customer service scripts, guides, and knowledge bases

Lead or contribute to customer service improvement projects

Customer journey mapping and how to identify service failure and improvement points

Advanced complaint handling and dispute resolution techniques

Analysing customer data and feedback to drive service improvements

Understanding of consumer law and how it affects customer service decisions

Stakeholder communication and influencing skills for internal change

Coaching and mentoring front-line colleagues on customer service best practice

Ready to look for a place?

See live Customer service specialist apprenticeship vacancies on the official government service.

A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.