Apprenticeship · earn while you train · live UK standard from the careers engine
Careermash
BackApprenticeship
Customer service practitioner
Level
2
Intermediate · like GCSEs
Length
1 yr
typical
Sector
Sales, marketing and procurement
Pay
Paid
you earn while training
In a nutshell
Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
What you'd do
Greet and assist customers professionally across your organisation's channels
Answer queries accurately, drawing on product and service knowledge
Handle customer complaints calmly and work towards positive resolutions
Update customer records on CRM or case management systems
Escalate complex issues to senior colleagues when appropriate
Gather and report customer feedback to help improve service quality
What you'd learn
How to meet and exceed customer expectations in a service environment
Active listening, questioning, and professional communication skills
Handling complaints and resolving problems in a way that retains customer loyalty
Product and service knowledge relevant to your organisation
Data entry, CRM systems, and maintaining accurate customer records
Equality, diversity, and treating every customer with respect
Ready to look for a place?
See live Customer service practitioner apprenticeship vacancies on the official government service.
A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.