Apprenticeship · earn while you train · live UK standard from the careers engine
Careermash
BackApprenticeship
Digital support technician
Level
3
Advanced · like A-levels
Length
1.3 yr
typical
Sector
Digital
Pay
Paid
you earn while training
In a nutshell
Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.
What you'd do
Respond to IT support tickets and prioritise them by urgency
Diagnose hardware and software faults and either fix or escalate them
Set up new user accounts, laptops, and mobile devices
Reset passwords and manage user access permissions
Walk users through solutions clearly over the phone, email, or in person
Keep records of faults, solutions, and recurring issues in the helpdesk system
Install software updates and carry out routine maintenance tasks
What you'd learn
How to diagnose and resolve common hardware, software, and network issues
Setting up, configuring, and managing user devices and accounts
IT service management principles and using ticketing systems
Cybersecurity awareness: passwords, phishing, and safe online practices
Microsoft 365, cloud services, and common business software
Remote support tools and how to assist users at a distance
Customer service skills for technical support conversations
Ready to look for a place?
See live Digital support technician apprenticeship vacancies on the official government service.
A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.