Hospitality supervisor

Level

Advanced · like A-levels

Length

1 yr

typical

Sector

Catering and hospitality

Pay

Paid

you earn while training

In a nutshell

Supervising staff and activities within hospitality businesses including bars, cafes, conference centres, restaurants and hotels.

Supervise team members during busy shifts and service periods

Brief staff on daily specials, promotions, and service priorities

Handle customer queries, complaints, and special requests

Monitor service standards and give on-the-spot coaching

Support manager with opening, closing, and cash-up procedures

Ensure food safety and allergen procedures are followed

Step in to assist service wherever needed during peak periods

Supervising and motivating a hospitality team during service

Food and beverage service standards and product knowledge

Handling customer feedback, complaints, and service recovery

Basic financial awareness - cash handling, sales figures, and waste

Food safety supervision and licensing law awareness

Staff briefing, on-the-job coaching, and performance feedback

Health and safety responsibilities for supervisors

Ready to look for a place?

See live Hospitality supervisor apprenticeship vacancies on the official government service.

A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.