Housing and property management assistant

Level

Intermediate · like GCSEs

Length

1 yr

typical

Sector

Sales, marketing and procurement

Pay

Paid

you earn while training

In a nutshell

Primarily responsible for the administrative support in the creation and sustainment of successful tenancies and leaseholds in both social and private housing sectors.

What you'd do

Answer customer queries about tenancies, rent, and repairs

Log repair requests and liaise with maintenance teams

Update and maintain housing management system records

Assist with processing new tenancy applications and sign-ups

Support rent arrears chasing with letters and calls

Prepare information packs for incoming tenants

Carry out administrative tasks for the housing team

What you'd learn

Types of tenancy agreements and basic landlord and tenant law

Housing application and allocation processes

Routine repair reporting and maintenance scheduling

Rent accounts, basic arrears monitoring, and payment methods

Customer service in social housing and empathy with vulnerable residents

Record management and use of housing management systems

Health and safety awareness in property visits

Ready to look for a place?

See live Housing and property management assistant apprenticeship vacancies on the official government service.

Find vacancies

A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.