Retailer

Level

Intermediate · like GCSEs

Length

1.2 yr

typical

Sector

Sales, marketing and procurement

Pay

Paid

you earn while training

In a nutshell

Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses.

What you'd do

Serve customers on the shop floor and at the till

Replenish shelves and keep the store tidy and well-presented

Process payments and handle cash and card transactions

Assist with stock deliveries, checking and recording incoming goods

Handle customer complaints and resolve issues politely

Support visual merchandising and promotional display changes

What you'd learn

Customer service skills and how to handle complaints professionally

Product knowledge and how to make appropriate recommendations

Stock management, replenishment, and inventory processes

Loss prevention and security awareness in a retail environment

Till operations, cash handling, and payment processing

Visual merchandising and maintaining store presentation standards

Ready to look for a place?

See live Retailer apprenticeship vacancies on the official government service.

Find vacancies

A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.