Digital community manager

Level

Higher

Length

2 yrs

typical

Sector

Digital

Pay

Paid

you earn while training

In a nutshell

Facilitate and instigate direct communication online between the end user or customer and the organisation.

Create and schedule posts, videos, and stories across social platforms

Respond to comments, questions, and messages from community members

Moderate discussions and enforce community guidelines consistently

Track engagement metrics and produce monthly performance reports

Plan and execute campaigns to attract new community members

Collaborate with marketing and design teams on content production

Identify and report trends, issues, or opportunities from community feedback

Community management principles and platform-specific best practices

Content creation and scheduling for social media and online forums

Online moderation techniques and dealing with harmful content

Analytics tools for measuring community reach, engagement, and growth

Brand voice, tone of voice, and audience-specific communication

Online safety, data protection, and safeguarding in digital spaces

Campaign planning to grow and activate a digital community

Ready to look for a place?

See live Digital community manager apprenticeship vacancies on the official government service.

A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.