Apprenticeship · earn while you train · live UK standard from the careers engine
Careermash
BackApprenticeship
Emergency contact handler
Level
3
Advanced · like A-levels
Length
1 yr
typical
Sector
Protective services
Pay
Paid
you earn while training
In a nutshell
Deal with emergency and non-emergency calls.
What you'd do
Answer emergency or non-emergency calls promptly and gather key information
Assess risk and determine priority level for each incoming incident
Dispatch appropriate resources using the CAD system
Maintain real-time contact with units and update incident records
Support callers through crisis situations using active listening skills
Escalate incidents to supervisors when additional resources or decisions are needed
Complete accurate log entries for every call and deployment
What you'd learn
Emergency call-handling legislation, procedures, and professional standards
Active listening, information-gathering, and questioning techniques under pressure
Risk assessment and threat-level decision-making in time-critical situations
Resource deployment: understanding which units to dispatch and when
Computer-aided dispatch (CAD) systems and mapping software
Safeguarding, mental health first aid, and managing distressed callers
Data protection and information-sharing in emergency operations
Ready to look for a place?
See live Emergency contact handler apprenticeship vacancies on the official government service.
A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.