Revenues and welfare benefits practitioner

Level

Higher

Length

1 yr

typical

Sector

Business and administration

Pay

Paid

you earn while training

In a nutshell

Performing various roles in local authorities such as benefit assessment, revenues calculation or customer service.

Process housing benefit and council tax support claims accurately

Advise customers on their benefit entitlements and eligibility

Manage council tax and business rates accounts and correspondence

Handle appeals, overpayments, and recovery cases

Conduct home visits or telephone assessments for vulnerable customers

Maintain accurate case files and update records in management systems

Housing benefit, council tax support, and Universal Credit regulations

Council tax and business rates legislation and collection processes

Welfare benefits advice, entitlement calculation, and appeals procedures

Debt management, recovery options, and financial inclusion principles

Data handling, record-keeping, and case management system use

Customer-facing skills for sensitive financial and benefit conversations

Ready to look for a place?

See live Revenues and welfare benefits practitioner apprenticeship vacancies on the official government service.

A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.