Service designer

Level

Degree level

Length

2 yrs

typical

Sector

Business and administration

Pay

Paid

you earn while training

In a nutshell

Improve or redesign services currently offered and develop or design new service propositions to meet the needs of the user as well as the business and other stakeholders.

What you'd do

Conduct user research to understand needs and pain points

Create service blueprints and journey maps

Facilitate co-design workshops with users and teams

Prototype and test new service concepts iteratively

Identify systemic issues affecting service delivery

Present design recommendations to senior decision-makers

Collaborate with product owners, developers, and policy teams

What you'd learn

Service design principles, tools, and methods

User research techniques including interviews and observation

Journey mapping and service blueprinting

Prototyping and testing service concepts

Systems thinking and understanding complex organisations

Facilitation and co-design workshop techniques

Communicating design decisions to senior stakeholders

Ready to look for a place?

See live Service designer apprenticeship vacancies on the official government service.

Find vacancies

A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.