Aviation customer service operative

Level

Intermediate · like GCSEs

Length

1 yr

typical

Sector

Transport and logistics

Pay

Paid

you earn while training

In a nutshell

Ensure the safe, efficient and effective check-in, boarding, departure and arrival of people.

Check in passengers and issue boarding passes and baggage labels

Assist passengers with baggage drop and query resolution at check-in

Manage boarding gates and control passenger flow onto aircraft

Provide special assistance to passengers with mobility or accessibility needs

Handle flight disruptions, rebooking passengers, and communicating delays

Verify passenger documentation and report security concerns

Maintain accurate records and comply with airline and airport procedures

Airport check-in procedures and airline departure control systems

Baggage handling, labelling, and weight and balance awareness

Passenger boarding, gate management, and aircraft turnaround processes

Assisting passengers with reduced mobility and special assistance needs

Aviation security regulations and passenger and baggage screening awareness

Disruption handling, rebooking, and customer complaint resolution

Professional communication in a multi-lingual and international environment

Ready to look for a place?

See live Aviation customer service operative apprenticeship vacancies on the official government service.

A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.