Apprenticeship · earn while you train · live UK standard from the careers engine
Careermash
BackApprenticeship
Applications support lead
Level
4
Higher
Length
2 yrs
typical
Sector
Digital
Pay
Paid
you earn while training
In a nutshell
Provide tactical advice, training and support on core technology applications.
What you'd do
Manage the escalation and resolution of complex application incidents
Lead root cause analysis investigations and implement permanent fixes
Oversee application change and release processes on behalf of the team
Manage relationships with software vendors and third-party suppliers
Coach and develop junior members of the application support team
Produce performance reports and present them to business stakeholders
Gather and prioritise user requirements for application enhancements
What you'd learn
Application support methodologies and ITIL service management principles
Incident, problem, and change management for business applications
Technical troubleshooting of software, integrations, and databases
Leading and developing a team of application support analysts
Vendor management and third-party application contract oversight
User training, documentation, and knowledge management
Business analysis skills to capture and prioritise application improvements
Ready to look for a place?
See live Applications support lead apprenticeship vacancies on the official government service.
A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.