Hospitality accommodation team member

Level

Intermediate · like GCSEs

Length

1 yr

typical

Sector

Catering and hospitality

Pay

Paid

you earn while training

In a nutshell

Hospitality Accommodation Team Member is a multi-skilled occupation in dining and bar, guest services and housekeeping.

Check guests in and out efficiently and warmly

Prepare and inspect bedrooms to required housekeeping standards

Handle guest enquiries, requests, and complaints professionally

Process reservations and manage room availability in the PMS

Upsell room upgrades and additional services to guests

Follow fire, security, and emergency procedures accurately

Replenish guest supplies and report maintenance issues

Guest check-in, check-out, and reservation management

Room preparation, cleaning standards, and housekeeping procedures

Customer service skills in face-to-face and telephone communication

Revenue management basics - room rates, upselling, and occupancy

Handling guest complaints professionally and escalating when needed

Health and safety, fire procedures, and COSHH for cleaning products

Payment processing and basic financial transactions

Ready to look for a place?

See live Hospitality accommodation team member apprenticeship vacancies on the official government service.

A Careermash concept · apprenticeship standard from our careers engine · vacancies via gov.uk.